Privacy Policy

True North Plumbing & Drain values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, request a service, or contact us:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other information you voluntarily provide through our forms or communications

We may also collect non-personal information such as IP addresses, browser type, and website usage data for analytics and website performance.

2. How We Use Your Information

We use your information to:

  • Respond to service requests and inquiries
  • Provide plumbing services and schedule appointments
  • Send service updates, reminders, and customer communications
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. Mobile numbers are not shared for third-party marketing. We may share your information only in the following cases:

  • With trusted service providers who assist us in operating our business (e.g., scheduling, payment processing, website hosting)
  • To comply with legal obligations, court orders, or government requests
  • To protect our rights, safety, or property, or that of our customers

4. Consumer Choices

You have the right to:

  • Opt out of receiving marketing or promotional emails by clicking “unsubscribe” in our emails or contacting us directly
  • Limit the information you provide to us (though this may affect our ability to provide certain services)

5. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Access and Control

You may request to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Request deletion of your information (subject to legal and contractual obligations)

To make a request, please contact us using the information below.

7. Notification of Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

True North Plumbing & Drain 

8390 Old M-78 Ste C. Haslett, MI 48840
Email: hello@truenorthpd.com
Phone: (517) 996-9133